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Thread: 2018 Western Force Memberships Open

  1. #196
    Player Leo86's Avatar
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    Quote Originally Posted by todd4 View Post
    Have you actually received your ticket/season pass? I bought my season seat on 22nd March. Not sure when to expect it in the mail.

    Also wonder when members pack will be posted out?
    So when i made my order they said the tickets will be printed: TBA,

    So im sure this is due to the small time frame between offering and first game and if they going to be plastic for multiple use/spilling beer.

    not sure how to check the TBA if it has changed or not

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  2. #197
    Legend Contributor .X.'s Avatar
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    I received some emails today from Force/Mindaroo.

    Sent: Wednesday, 28 March 2018 10:07 PM
    To: info@westernforce.com.au
    Subject: Membership number



    Membership Team

    Hello my name is Simon.

    Sorry to bother you, I just had a quick question. The other day I purchased my membership to the new Western Force. But, I am yet to receive my membership number

    Details are as follows.

    Simon
    22 In the outskirts of the enemies lair
    Richmond NSW 2753
    0403 xxx 158


    March 20, 2018 #1811-0xxx

    Can someone please assist me, or at the very least tell me the time frame I am looking at until I will receive my Membership number as I wish to purchase merchandise.

    Thank you for all of your hard work in bringing back the Force. It is greatly appreciated.

    Simon
    0403 xxx 658
    at 1248pm today I received:

    Hey Simon,

    Welcome to the Sea of Blue!

    We’re ecstatic you have chosen to purchase a 2018 Western Force Club Membership and #BeTheForce behind the Force.

    Here’s some handy information about your new membership:

    Your new membership number(s): (THIS AREA WAS BLANK ON THE EMAIL)

    If you’ve purchased multiple memberships the Membership Team will be in contact shortly to grab the additional members details.
    Tickets

    As an official Western Force Club Member, you’re entitled to a discount on 2018 Season Tickets.

    Your unique code is: (THIS AREA WAS BLANK ON THE EMAIL)

    Individual match tickets will go on sale at 12pm AWST on April 4 2018.
    Buy Season Tickets!



    Membership Pack

    Your official 2018 Western Force Club Member pack will be available for collection at our first match against Fiji, Friday 4 May 2018. Head to the Membership Marquee, located behind the Southern Grandstand at nib Stadium

    If you’re unable to make that match let us know and we will make alternative arrangements with you.
    Merchandise

    To get your exclusive Member discount of 15% off merchandise, head to the Force Store and use the email associated with your membership to login. Your password is your 2018 Membership number.

    This may take up to two (2) business days to become active.

    If you have any questions in the meantime, please contact the Membership Team on (08) 6280 0168 or email them at memberships@westernforce.com.au

    Again, welcome to the Sea of Blue. We hope you enjoy what Western Force has to offer in 2018.

    Yours in rugby,

    Western Force Membership Team
    Three minutes later - I got this email in reply to my original email I posted at the start of this thread.

    Hi Simon,



    There appears to have been an issue with our system. I have followed up with IT and will get back to you when I have received an update from them.



    Kind regards,



    Gabriel Chua
    Minderoo
    So - in other words - I still have no idea whats going on. But membership packs are to be picked up from the GrandStand at the Fiji Match on 4th of May. Road Trip!

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  3. #198
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  4. #199
    Player Leo86's Avatar
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    Quote Originally Posted by Exile View Post
    But membership packs are to be picked up from the GrandStand at the Fiji Match on 4th of May. Road Trip!
    Well that doesnt work for our interstate members...

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  5. #200
    Legend Contributor slomo's Avatar
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    Ex, I’m in the same boat, yet to receive membership numbers....sent numerous emails, standard were working on it reply!,,

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  6. #201
    Legend Contributor .X.'s Avatar
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    Dry July! Ex-Staff MO-vember Donator TWF Contributor!
    To be honest. I am not losing sleep about this.

    I trust in the process.

    The launch of Western Force 2.0 by the Minderoo team has been done in a time frame that is almost bordering on Lightspeed.

    Because of this, there are going to be hiccups. Bumps in the road.

    If this is the price to pay to get the Western Force back on the field of play so be it.

    There are 4 weeks between today and Western Force Day.

    As long as we get our Memberships, tickets and Merch the day before, Its all good.

    If we dont - then we riot!

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    Exile
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  7. #202
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    I chose the print at home option for the season passes, which at the moment takes me to the invoice when I click on Print Tickets. I'm hoping the invoice will do as my ticket if it comes down to the wire, but will keep an eye on Ticketmaster to see if I can print out the actual tickets closer to the games.

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  8. #203
    Immortal Contributor The InnFORCEr's Avatar
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    I have been trying to book a group of us and pay separately which seemed almost impossible until I just spent two hours at the Tickmaster office at the Casino with the very helpful Mika. At first she thought I would have to call and do it over the phone, but sought further advice and she found a "back way" into the system.

    She has told me that this whole process has been very difficult for them as well due the short time it has been put together, but with some perseverance, we are now sorted.

    Some points to note.

    1. There are no plastic season passes for anyone due to the short timeframe. This should change in future seasons.
    2. You will either have to print off your own tickets if paid online or collect an individual ticket for each match. eg because I booked at the Casino, I have to collect ticket there, I cant print off. You can only print off if you book online.
    3. If you are going to be collecting, like many will, I'm sure this is going to create delays at the ticket office match days so beware.
    4. The only way to get the discount code applied is to pay online with credit card or at ticketmaster with credit card. You cant pay cash at ticketmaster and get the discount.
    5. If you go to ticketmaster they will use a generic discount code for your whole group, in our instance two people were not members last year but were previously so they should have only got the 15% for 2018 member, but actually got 20%.

    I really hope we don't have to go through this exercise every year, I would say I have spent at least 10 hours sorting this out.

    Anyway, bring on May the 4th

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    Last edited by The InnFORCEr; 05-04-18 at 15:30.
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    I am sure the waratahs would get it right.

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  10. #205
    Player Leo86's Avatar
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    Quote Originally Posted by The InnFORCEr View Post
    I have been trying to book a group of us and pay separately which seemed almost impossible until I just spent two hours at the Tickmaster office at the Casino with the very helpful Mika. At first she thought I would have to call and do it over the phone, but sought further advice and she found a "back way" into the system.

    She has told me that this whole process has been very difficult for them as well due the short time it has been put together, but with some perseverance, we are now sorted.

    Some points to note.

    1. There are no plastic season passes for anyone due to the short timeframe. This should change in future seasons.
    2. You will either have to print off your own tickets if paid online or collect an individual ticket for each match. eg because I booked at the Casino, I have to collect ticket there, I cant print off. You can only print off if you book online.
    3. If you are going to be collecting, like many will, I'm sure this is going to create delays at the ticket office match days so beware.
    4. The only way to get the discount code applied is to pay online with credit card or at ticketmaster with credit card. You cant pay cash at ticketmaster and get the discount.
    5. If you go to ticketmaster they will use a generic discount code for your whole group, in our instance two people were not members last year but were previously so they should have only got the 15% for 2018 member, but actually got 20%.

    I really hope we don't have to go through this exercise every year, I would say I have spent at least 10 hours sorting this out.

    Anyway, bring on May the 4th
    Spuin should of gone print option but went mail. I booked 4 tickets and we all comin from different directions

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  11. #206
    Champion SinBin's Avatar
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    Quote Originally Posted by chrisk View Post
    I chose the print at home option for the season passes, which at the moment takes me to the invoice when I click on Print Tickets. I'm hoping the invoice will do as my ticket if it comes down to the wire, but will keep an eye on Ticketmaster to see if I can print out the actual tickets closer to the games.
    I emailed Ticketmaster on Monday in terms of ticket release timing. They reconfirmed my order for season passes was in their system and here's the standard response re ticket issue:

    If you elected to have your tickets delivered by mail, please allow time for these to arrive after the Thursday 5th April 2018. If you chose Print-at-Home as your delivery method, you’ll be able to print your tickets from 9am on Thursday 5th April 2018 by logging in to your My Ticketmaster account.


    I've just logged in to print them - "Upcoming Events - You have not purchased tickets to any upcoming events" NRL double header only event showing.

    Cutting them slack for now given how fast it's all come together

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  12. #207
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    Quote Originally Posted by SinBin View Post
    I emailed Ticketmaster on Monday in terms of ticket release timing. They reconfirmed my order for season passes was in their system and here's the standard response re ticket issue:

    If you elected to have your tickets delivered by mail, please allow time for these to arrive after the Thursday 5th April 2018. If you chose Print-at-Home as your delivery method, you’ll be able to print your tickets from 9am on Thursday 5th April 2018 by logging in to your My Ticketmaster account.


    I've just logged in to print them - "Upcoming Events - You have not purchased tickets to any upcoming events" NRL double header only event showing.

    Cutting them slack for now given how fast it's all come together
    It is more Ticketmaster's fault. Never trusted them as they have sent season tickets out after the season has started so if you are able to pick them up from the office do so.

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    Last edited by Bakkies; 06-04-18 at 14:14.
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  13. #208
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    Quote Originally Posted by SinBin View Post
    If you elected to have your tickets delivered by mail, please allow time for these to arrive after the Thursday 5th April 2018. If you chose Print-at-Home as your delivery method, you’ll be able to print your tickets from 9am on Thursday 5th April 2018 by logging in to your My Ticketmaster account.
    Not true, it seems. Still can't print my season tickets.

    Hopefully it will all be sorted before 4 May - otherwise, I guess that's what WA Consumer Protection is there for.

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  14. #209
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    Quote Originally Posted by FingerTips View Post
    Not true, it seems. Still can't print my season tickets.

    Hopefully it will all be sorted before 4 May - otherwise, I guess that's what WA Consumer Protection is there for.
    If it hasn't been sorted by 4th May, I'll print my receipt with seat numbers on it and present that at the gate.

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  15. #210
    Champion SinBin's Avatar
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    Response from Ticketmaster this morning:

    '"Unfortunately, it appears that the printing delay has been extended and the release date of the tickets is TBA.

    Please rest assured that as soon as the printing delay is lifted these tickets will be sent directly to your email address attached as a PDF.

    We apologise for any confusion or inconvenience in this matter. "

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